Aussie Mum Built a $12M Empire From a Laundry Side Hustle

Susan Toft's innovative contractor model for The Laundry Lady is transforming the laundry service industry across three countries  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

May 20, 2026   |   Read online In partnership with TOP PICK FOR YOU Personal Finance Australian Mum Started a Laundry Side Hustle — 'The Laundry Lady' Scaled to $12 Million Across Three Countries Susan Toft built The Laundry Lady from a spare room side hustle into an $8.6 million laundry operation across three countries without franchising. Read More ADVERTISEMENT A $200M+ DTC brand has 44 people messaging Viktor every day. Their ops team built inventory command centers and reorder dashboards through Viktor. Supply chain gets daily stockout alerts before they happen. Marketing tracks ROAS and runs content calendars. CS has CSAT scores and support tickets triaged and briefed every morning in Slack, before the first support call. No dashboard digging. 48 internal apps, built through conversation. No code. No developer queue. Command centers, inventory dashboards, sales trackers, reorder systems. That's one company. Across the platform, teams have built 2,000+ apps the same way: message Viktor in Slack, describe what you need, get a working tool deployed. No code. No six-week dev queue. Your team doesn't wait for a product roadmap. They message a colleague. 5,700+ teams. SOC 2 certified. "It was almost instantly adopted by the bulk of my team." — Boris Wexler, CEO, Space Dinosaurs Start free. $100 in credits → PERSONAL FINANCE Personal Finance ChatGPT Can Now Access Your Bank Account — As OpenAI Expands Into Personal Finance OpenAI launches personal finance tools for ChatGPT Pro users in the US, enabling bank account connections for personalised financial insights. Privacy concerns arise over sensitive data handling. Read More BUSINESS Finance & Banking Bank of America 7-Eleven ATM Settlement — How to Claim Your Share of the $2.25 Million Payout Bank of America agrees to a $2.25 million settlement over alleged duplicate ATM fees at 7-Eleven. Former customers must file claims by June 29 to qualify for compensation. Read More PERSONAL FINANCE Invest Kevin O'Leary Says Women-Led Businesses Generated Most of His Wealth — Here Are the Top Reasons Why Kevin O'Leary's top 70% investment returns come from women-led companies. Explore insights on risk management, setting realistic goals, and successful ventures from Shark Tank's renowned investor. Read More ADVERTISEMENT The $60B Anime & Manga Boom Has Escaped Japan Most people assume anime & manga are Japanese industries. But for the first time in history, international revenue has surpassed Japan’s. TOKYOPOP’s been preparing for this moment for nearly 30 years. They have licensing contracts with giants like Nintendo and Disney, with stories told in 50 countries and 30+ languages. That’s translated to $15M in annual revenue. And it’s just beginning. Invest in TOKYOPOP Today This is a paid advertisement for TokyoPop Regulation CF offering. Please read the offering circular at https://invest.tokyopop.com/ BUSINESS Make Under $500,000 a Year? Your IRS Audit Risk Is Under 1% — But One Common Mistake Can Change That IRS audits have decreased significantly, especially for high earners, but taxpayers should still file accurately to avoid scrutiny. The IRS may focus on high-risk cases despite fewer audits. Read More IBTimes Mags Politics IRS Is 'Forever Barred' From Examining Trump's Taxes Under New DOJ Settlement That Also Creates $1.8 Billion Fund A new DOJ addendum permanently blocks the IRS from examining Trump's past tax returns, shielding him and his family from audits that could have cost over $100 million. Read More World Hantavirus Outbreak Update: Two US Passengers From Cruise Ship Quarantined, Additional Cases Reported Across Three Countries Health authorities are monitoring hantavirus exposure after US cruise passengers were quarantined. Cases are suspected in France, Spain, and Canada, prompting surveillance and quarantine measures. Read More Business Meta First Asked Employees to Work From Home — Then Sent Cold Layoff Emails at 4 AM: Internal Memo Leaked Meta began cutting 8,000 jobs on 20 May, sending termination emails at 4 a.m. in Singapore. A leaked memo ties the layoffs to its $145 billion AI pivot. Read More World Canadian Airports Bag Tag Scam Leaves Innocent Travelers Jailed Over Drug Smuggling Claims – How to Avoid It Innocent travellers from Canada were detained abroad after a suspected bag tag switching scam linked to drugs raised serious airport security concerns. Read More Business Amazon Now Will Deliver Groceries in 30 Minutes — Here Is What It Costs, Where It Works, and Who Pays the Price Amazon Now promises 30-minute grocery delivery across dozens of US cities for $3.99 per order, but the service runs entirely on gig drivers who get no employee benefits. Read More   Update your email preferences or unsubscribe here © 2026 IBT Media Type Sierra Quebec Bravo, 77 Marsh Wall, London, England E14 9SH, United Kingdom Powered by beehiiv Terms of Service